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BeingSattvaa Luxury Ubud

4.0 star property
Family-friendly resort in Ubud with spa and outdoor pool

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for BeingSattvaa Luxury Ubud

Outdoor pool, a natural pool, open 7 AM to 6 PM, pool umbrellas
4 Bedroom Sattvaa Pavilion | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Property grounds
Two Bedroom Jungle View Suite | Premium bedding, minibar, in-room safe, desk

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • Free breakfast
  • 24/7 front desk
  • Spa
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free area shuttle
  • Free shopping center shuttle
  • Spa tub
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • In-room childcare
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Separate sitting area
  • Garden
  • Terrace
The price is $91
$110 total
includes taxes & fees
Jan 6 - Jan 7, 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Sattvaa Suite

Sattvaa Suite | Premium bedding, minibar, in-room safe, desk

Sattvaa Suite

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Bedroom Teakwood House

2 Bedroom Teakwood House | Premium bedding, minibar, in-room safe, desk

2 Bedroom Teakwood House

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
  • 100 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for 4 Bedroom Sattvaa Pavilion

4 Bedroom Sattvaa Pavilion | Premium bedding, minibar, in-room safe, desk

4 Bedroom Sattvaa Pavilion

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
  • 350 sq m
  • Mountain view
  • Sleeps 8
  • 4 Double Beds

View all photos for Two Bedroom Jungle View Suite

Two Bedroom Jungle View Suite | Premium bedding, minibar, in-room safe, desk

Two Bedroom Jungle View Suite

Highlights

Yard
Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
LED TV
  • 96 sq m
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Dedari Pool Suite

Dedari Pool Suite | View from room

Dedari Pool Suite

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Dining table
LED TV
  • 70 sq m
  • Sleeps 2
  • 1 Double Bed

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The price is $106
$129 total
includes taxes & fees
Jan 7 - Jan 8, 2025
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About the neighborhood

Map
Jalan Raya Kenderan, Banjar Kepitu, Kenderan Village, Ubud, Bali, 80571

What's nearby

  • Ubud Traditional Art Market - 5 min drive - 5.4 km
  • Ubud Palace - 6 min drive - 5.6 km
  • Ubud Monkey Forest - 6 min drive - 6.0 km
  • Campuhan Ridge Walk - 6 min drive - 6.2 km
  • Saraswati Temple - 6 min drive - 5.5 km

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 83 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping center shuttle
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪Andong Teras Restaurant - ‬3 min drive
  • ‪Pyramids Of Chi - ‬8 min drive
  • ‪Lumbung Restaurant - ‬8 min drive
  • ‪Jungle Fish Bali - ‬15 min drive
  • ‪Muse Cafe & Art - ‬7 min drive

About this property

BeingSattvaa Luxury Ubud

At BeingSattvaa Luxury Ubud, you'll be within a 10-minute drive of Ubud Traditional Art Market and Ubud Palace. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and vegetarian cuisine is served at Anam Restaurant, which is open for breakfast, lunch, and dinner. Other highlights include an outdoor pool, a poolside bar, and a spa tub.

Languages

English, Indonesian, Malay

At a glance

Hotel size

  • 13 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The property charges 3 percent for credit card payments
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • Babysitting*
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free uncovered onsite extended parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Offsite

  • Free area shuttle within 3 km
  • Beach shuttle*
  • Free shopping center shuttle
  • Theme park shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • Free daily reception
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Free local shuttle
  • Supervised childcare (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Yoga classes
  • Access to nearby health club
  • Ecotours nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting room
  • Conference space (3229 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Built in 2014
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • Mosquito nets
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Massage/treatment rooms
  • Banquet hall
  • Traditional architecture

Accessibility

  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible restaurant
  • Hardwood flooring in room

Room amenities

Be entertained

  • 21-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Bidet
  • Designer toiletries
  • Hair dryer (on request)
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Chef
  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps
  • Restaurant dining guide

Special features

Spa

The BeingSattvaa Maya Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Dining

Anam Restaurant - This poolside restaurant specializes in vegetarian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 600000.00 per vehicle
  • Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge
  • Beach shuttle and theme park shuttle service is offered for an extra charge
  • Credit card charges are subject to an extra charge of 3 percent

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cribs/infant beds are available for IDR 350000.0 per day
  • Rollaway beds are available for IDR 450000.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 6 PM
  • Children under 15 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

BeingSattvaa Retreat Villa Hotel Ubud
BeingSattvaa Retreat Villa Hotel
BeingSattvaa Retreat Villa Ubud
Beingsattvaa Vegetarian Retreat Villa Ubud
Beingsattvaa Vegetarian Retreat Villa Ubud Hotel
Beingsattvaa Vegetarian Retreat Villa Hotel
Beingsattvaa Vegetarian Retreat Villa
BeingSattvaa Retreat Villa
Beingsattvaa Vegetarian Retreat Villa Ubud Resort
Beingsattvaa Vegetarian Retreat Villa Resort
BeingSattvaa Retreat Villa
BeingSattvaa Wellness Ubud

Frequently asked questions

Does BeingSattvaa Luxury Ubud offer free cancellation for a full refund?
Yes, BeingSattvaa Luxury Ubud does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at BeingSattvaa Luxury Ubud?
Yes, there's an outdoor pool. Guests have pool access from 7 AM to 6 PM.
Are pets allowed at BeingSattvaa Luxury Ubud?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at BeingSattvaa Luxury Ubud?
Yes, there's free self, valet, and extended parking. Parking spots may be limited.
Is airport shuttle service offered by BeingSattvaa Luxury Ubud?
Yes, an airport shuttle is available. The charge is IDR 600000.00 per vehicle.
What are the check-in and check-out times at BeingSattvaa Luxury Ubud?
You can check in starting at 2:00 PM. Check-out time is noon. Express check-in is available.
What is there to do at BeingSattvaa Luxury Ubud and nearby?
Have fun during the warmer months with activities nearby such as hiking. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. BeingSattvaa Luxury Ubud also has an outdoor pool, spa services, and a picnic area, as well as a garden and access to a nearby health club.
Are there restaurants at or near BeingSattvaa Luxury Ubud?
Yes, Anam Restaurant offers vegetarian cuisine, garden views, and poolside dining.
Does BeingSattvaa Luxury Ubud have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around BeingSattvaa Luxury Ubud like?
BeingSattvaa Luxury Ubud is located on the boardwalk/promenade. Popular attractions include Ubud Traditional Art Market, which is 5 minutes away by car.

BeingSattvaa Luxury Ubud Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

We really enjoyed our stay from the morning yoga and the freshly made breakfast, to the wild monkeys that visited in the trees outside our room. The staff was very accommodating and took great care of us. The location was a bit away from town but just enough. We were able to enjoy the quiet and peace and grab a quick ride into downtown Ubud for shopping and dining.
Laurent, 9-night romance trip
Verified Expedia guest review

10/10 Exceptional

A quiet and relaxing jungle retreat a few minutes away from the bustle of Ubud town. Excellent vegetarian only food, free daily yoga and super staff. What's not to like?
John, 8-night romance trip
Verified Lastminute guest review

10/10 Exceptional

Harshada, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Food was divine- always fresh and remarkably tasty. Great selection. Breakfast was also included which was great. Loved the smoothie bowls. It was a vegetarian restaurant. Loved the local Cuisine options at the restaurant and the soups - truly delicious. Super tranquil and beautiful grounds the flora and fauna here are great to see. Loved the frogs and birds and monkeys as the resort is set against the rainforest! The pool is beautiful to swim in. Customer service fantastic and loved how staff were there to pick us up from airport and take us to another hotel when we were done and be our personalised tour guide. All for small fee. We couldn’t have seen Bali easily without their support. Room was lovely very comfy bed and beautiful surrounds. Loved the outdoor shower and toilet etc. Near enough to Ubud town but a bit removed from the hustle of the main streets, which gives the resort a more authentic jungle villa feel. Yoga included every morning at 7am at no extra cost - very good experience and instructors were very good.
Jack, 3-night romance trip
Verified Wotif guest review

10/10 Exceptional

This resort is a Paradise in a paradise. Pro - - Extremely beautiful - In the woods, you feel the rainforest from the resort - Very delicious Vegan and Vegetarian food - Accommodative and attentive staff - 5 star facility - Rooms were super comfortable Con - - This in Ubud area and if you go out, Ubud area has very high traffic.
Verified Expedia guest review

8/10 Very Good

The staff and the service was excellent, except that the food orders took longer than expected. The bathrooms and beds were clean. The property can use some upgrades, wood wardrobe was creaky and smelling of mold. Wifi can use some boosters too
Anitha, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

At Being Sattvaa you feel well taken care of without feeling bombarded or pressurized. The staff is discrete,elegant, subtle and efficient. If you need something, they are available but you never feel they are obtrusive. In this respect , they have reached the perfect balance. The atmosphere is heavenly, peaceful and quiet. The rooms are lovely and the design is totally integrated with its surroundings. They have yoga classes every morning which we were not able to take advantage of but plan on enjoying on our next stay. This hotel is top notch, no doubt about it.
Juan antonio, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

I absolutely loved this property. It was one of the nicest places I have ever stayed. I love the natural environment, the beautiful gardens and all the facilities. My villa was exquisite, with a comfortable bed, large bathroom and bath, all amenities, including a plunge pool. I also felt welcomed and very cared for by all the staff, including Subba and Renuka. They have truly created a very rare and special retreat site.
Kate, 4-night trip
Verified Expedia guest review

10/10 Exceptional

A little paradise in Ubud
Vegan pancake breakfast
Chia seed porridge breakfast
Jenny, 5-night trip
Verified Hoteles.com guest review

10/10 Exceptional

So relaxing 10 out of 10
An amazing retreat and place to recharge the batteries. I spent a week here, beautiful tranquil setting overlooking jungle and rice paddies. Great accomodation and only minutes from the centre of Ubud. What made the place even more special was the staff from the moment I was met at airport till I was dropped off. Nothing was too much trouble. There attention to detail amazing. Had a birthday during my week there and have such great memories of it thanks to the efforts of all the staff who made it one to remember. Will definately go back.
Linda, 7-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Relaxing near Ubud
Charming and relaxing place at about 15mn drive from the crowded Ubud, we really enjoyed it, all personnel is very helpful.
Bruno, 2-night romance trip
Verified Hoteles.com guest review

10/10 Exceptional

So much more than yoga
Completely unexpected. The rooms are very well appointed. Enjoyed everything about the property. The service staff were EXTRAORDINARY! They exceeded our expectations many times over. We will definitely book again.
Jen, 3-night romance trip
Verified Hoteles.com guest review

10/10 Exceptional

A beautiful place
The retreat is a beautiful place. All indoor/outdoor, at one with nature. The staff loves to be helpful. Soni and Mona were wonderful. Our huge outdoor bathroom was amazing. The meals were delicious and presented as works of art. Sounds of nature everywhere. Beautiful pool deck. Free shuttle to center of Ubud available.
Verified Hoteles.com guest review

10/10 Exceptional

Forest setting, great villa and staff
The villas are located in an amazing forest setting with an onsite restaurant, yoga studio and swimming pool. Dealing with the staff was an easy experience from enquiring about transport to arranging our meals. Overall, we thought we got good value from our stay and the staff were super helpful when one of us came down ill. The good stuff - Beautifully kept villas (out one had an outside private bathroom) - Friendly, helpful and knowledgable staff - Nice little swimming pool - Good complimentary beginners yoga sessions three times a week - Fantastic vegan/vegetarian menu Things to think about - Location is 20mins out of town (regular complimentary shuttle but staff were flexible with time and location whilst we were there) - Cost about AU$10 to get a taxi to the Villas from the town - No TV in the room (didn't bother me at all)
Verified Expedia guest review

10/10 Exceptional

Lovley setting, excellent staff and amazing attention to detail.
Verified Expedia guest review

10/10 Exceptional

Felt like a princess!
Service was wonderful here, everyone was so friendly and helpful. The food and smoothies were delicious. I really enjoyed my room that had an outdoor bathroom and the lounging by the pool after breakfast. The spa downstairs is fantastic. I really liked that it was out of the way of the main street so that there was peace and quiet. There is a shuttle that will take you into town so you can shop or go to the monkey forest- you won't need much time at either one. I also arranged someone to take me to the closer rice terraces which was neat to see. Wonderful trip, would love to go back!
Verified Hoteles.com guest review

10/10 Exceptional

Paradise
Beingsattvaa vegetarian retreat villa is a paradise on the earth, located in an awsome garden full of exotic colourful flowers. We had a beautiful comfortable villa with a perfect view. Every day in the morning or afternoon we could practice yoga with a qualified teacher. After an individually composed breakfast we had a walk around the rice fields or one of the very nice hotel drivers dropped us to Ubud only 10 min from 'our paradice'. The staff was helpful,always ready to treat us individually espacially with the meals (we have a very special diet). The last day, after checked out we especially experienced Beingsattvaa villa staff kindness. When our driver from outside didn't come to drop us to the airport they imidiatelly organized a perfect driver who dropped us comfortably and very fast to the airport. Thank you so much again!
Verified Expedia guest review

10/10 Exceptional

Wonderful, peaceful, amazing place
As soon as we arrived, we didn't want to leave! Staff was super friendly, remember our names, and went out of their way to accommodate our requests (eg serve half our breakfast early and remainder mid morning, making custom food off the menu). The entire property was spotless clean - can walk around bare feet all day and still have clean soles. Beds were super comfy and we slept like babies and the daily turndown service was lovely. Truly amazing and can't say enough good things. Highly highly recommended!
Verified Expedia guest review

10/10 Exceptional

Amazing resort in the forest
Staff were always polite and friendly and greeted us with a welcome drink and overview of our itinerary and hotel facilities. The rooms were amazingly clean and the outdoor bathroom on the ground floor is just incredible. Such a nice and tranquil way to take a shower (with complete privacy ofcourse). And despite it being rainy season and anywhere else swarming with insects and frogs, the rooms were still spotless unless you leave your door open! The vegetarian menu was great for breakfast but got a little bit repetitive for dinner. We always began our days too stuffed to move and had to wait to digest before we went out! Pancakes and muesli stood out to me, plus the BeingSattvaa breakfast with the porridge is also amazing. The pastas weren't that good for dinner but the Indonesian dishes were very tasty and healthy! There are lots of dinner options in the city and they provide free shuttle car service every two hours until around 6 or 7pm and then you can cab back to the resort when you're done. Only negative was that it was quite far from the main city area. It took 20 minutes by car and when we asked for pick up in the afternoon to get back to the resort, we waited one hour each time because of the traffic! Not the driver's fault but just beware and organise your time wisely. Overall, amazing place to spend a few days to unwind and relax with some amazing views and experiences and food!
Verified Expedia guest review

10/10 Exceptional

Beautiful property made my stay great
Awesome
Verified Hoteles.com guest review

10/10 Exceptional

Great little Place
Awesome hotel. Grounds were a little under lite for walking at night seeing where your going. Hotel is a little distance from Ubud. They should not charge for night shuttle service.
Verified Hoteles.com guest review

10/10 Exceptional

Wonderful place just outside of Ubud
Very friendly and attentive staff. Tasty breakfast, they even offered breakfast way past the normal hours for when we got back from our sunrise hike up Mt Batur. Didn't eat lunch or dinner so can't comment. Regular shuttle into town (about 10mins by taxi)
Verified Expedia guest review

8/10 Very Good

Beautiful grounds with lovely staff
We enjoyed a relaxing 3 nights stay at BeingSattvaa - the hotel is a tranquil and peaceful place - a welcome thing away from the hustle and bustle of Ubud centre. The staff were excellent and the shuttle service was great. Morning yoga was also fun - it would have been nice for this to be more regular seen as the hotel bills itself as a retreat. There were a couple of things that could have been improved upon that we shared with the staff when leaving such as more power sockets - only 1 was accessible in the room (but two outside randomly), more lighting - getting ready for an evening out was pretty challenging and we hadn't realised that the hotel is technically alcohol free save for the odd bottle of white wine.
Verified Hoteles.com guest review

10/10 Exceptional

Serenity beautiful home
The hotel is a true hidden treasure, beautiful and cozy, away from the noisy streets. The staffs are so friendly. They even went to town to get some special fruits for us just because we mentioned it randomly and the hotel kitchen doesn't usually stock it. They really made us feel like home. I love this hotel and will only stay there if I go visit again.
Verified Hoteles.com guest review

10/10 Exceptional

Gem of a hotel close to Ubud with welcoming staff.
We booked to stay here for the start of our honeymoon in Bali and we were not disappointed. From the offset we found the staff friendly and extreamly helpful, the rooms to a very high standard and the location superb. You feel as if you are sleeping in the jungle, yet you have the comfort and security of your room. For light sleepers they provide ear plugs and eye mask, which might come in handy. Starting the day with complimentary Yoga, looking over the canopy as the sun rises followed by a three course breakfast, sets you up nicely for a day trip into Ubud, using the free shuttle service. We stayed four nights, but enjoyed it so much, we cancelled our planned last night in Nusa Dua to stay here one more time before returning to the UK. Aside from families with young children(aside from the pool there is little for them) or travellers looking for some night life, we can't recommend this hotel enough.
Verified Expedia guest review