The zoom virtual agent experience was awful - the connection was poor and had to wait for someone. Can't believe they outsource for front desk - it definitely did not feel safe, and the lacknof personal care and attention carries through to the property conditions. The room was possibly the worst ive ever been in - blood stains on the door, floor, and sheets; damp, stained towels; a melted hair dryer; lumpy, springy mattress, and more. I felt very dirty just being in the room. Eventually they moved me but only after repeatedly saying "no refunds" which I didn’t even ask for. The new room still had broken curtains and more. I will never stay here again and caution anyone else to think twice.