This is the first time I have stayed here although I have seen it numerous time on my trips to G'burg. The room was clean, the beds fairly comfortable and the staff was so friendly and helpful. We had reserved a 1 queen bed room with a fireplace through hotels.com, but we decided we wanted to go a day early. There were no rooms through hotels.com, so I called the hotel and they had a room. I asked if we could just get the room we were going to be in and not have to move and the young man (Dev) said "yes". We got there tuesday night and when I checked in I made sure we could stay in the same room. Well, evidently there was a change and I was told we would have to leave the room the next morning. When I told them what Dev told me, the young man at the desk immediately made the change and we were able to stay in the room. Because of the trouble, we got the 2 queen bed with a balcony. I couldn't ask for a nicer group of people at this hotel. The ONLY negative is the water pressure in the shower. It is not good. I don't understand any hotel these days that doesn't have good water pressure, but we survived. (LOL) The light in the bathroom isn't bright, but that didn't bother me. The water was good and hot to take a shower and they have fans in the bathroom, which are unheard of these days. They even have a heater for the bathroom. Really cool. All in all...great stay. It's also close to Crockett's breakfast restaurant...where we eat every time. We also saw a bear our last morning.