From the smiling and efficient welcome, the varied meals using local produce, the lovely ambience and the prompt service, we found little to displease.
The buffet at the weekend was a highlight of gastronomy.
Nevertheless, we do have suggestions for improvement:-
• We stayed for four days, and were well occupied. However, we noticed that most people rarely stayed for more than 2 nights. Accordingly, we would suggest that there be a greater emphasis on promoting activities in the local area.
• We acknowledge that the Hotel did have a walking tour around a nearby hill, but little else was suggested.
• We were advised how to book with a local company for snorkelling and diving. The hotel could offer to book for its guests.
• People like to have a choice of restaurants. The hotel could offer to book guests into other restaurants nearby.
• There are many opportunities for hiking in the area. Maps and guides, which exist already, could be provided.
• There are many scenic drives, available. Again, guides could be provided.
• We were disappointed to find out only after we had left Hiengène, how important this area was to recent Kanak history. We are surprised that, given the ownership of Koulnoué Village, little information is provided about Kanak history and culture. Not even the Tjibaou Memorial was mentioned to us.
• The Wifi in the room was poor. This could be improved at very little cost nowadays.
• Is access feasible without a car?