8/10 Muy bueno
24 de mayo de 2025
First impressions on arrivals was great. You are greated at thr door, given a beaded necklace and some refreshments whilst you wait for check in.
After check in you are given a briefing and shown to your room.
My room was fantastic and above expectations. The resort was very nice with great pools to choose from.
The beach however is a let down. Not very nice or scenic.
We had some trouble asking for help as the staffs communication isn't thr best. I asked where's the restaurant for ala carte and I was directed by multiple staff to the dining hall for the buffet.
After a wild goose chase and finally found the restaurant, it was rather disappointing. Very limited menu, just one option for starters and no desserts. The buffet would have been a better option for sure.
However the staff was very eager to please and went back and forth bringing items from the buffet to meet our request which I felt bad about.
The other problem was arranging transport to the airport. Since it's a private resort, you have no option but to use their shuttle. Organising it with reception was a real pain and I was sent back and fourth to different people and even outside to a corner shop for a public transport because they did not understand what I was asking.
Finally checking out was also a painful experience because they only have a 2 people at the small reception desk so at 11am the reception was over crowded with new guests checking in and guest checking out and no one knew about the shuttle service
Raymond
Raymond, viaje de 1 noche
Opinión verificada de un huésped de Expedia
