Booked this hotel but were shocked to find no gate security, no reception, and no contact options—no email, no support, no staff present. The manager was rude, dismissive, and avoided discussing a refund, promising to follow up, then disappeared.
The only positive was bottled water provided daily. The bathroom had no ventilation and smelled bad. The bedroom’s broken AC triggered migraines. Despite this, the manager was arrogant and unhelpful. We only stayed one night due to an early excursion—otherwise, we’d have left sooner. This was meant to be a special trip for my 30th birthday and engagement.
We spent £235.50 more on a new hotel and taxis. An engineer confirmed the AC was faulty and said it would be fixed, but nothing changed. We had to beg for a fan just to get through the night. The manager claimed the AC worked if you put your hand right in front of it—ridiculous. He said it felt cool after walking in from 34°C heat, but you’d be sweating within 10 minutes.
We had no problems at the other four hotels on our Thailand trip. This manager failed to provide a safe, professional environment. He should refund the unused nights and improve communication. Reviews show this isn’t an isolated issue.
Hotels.com couldn’t resolve it after two attempts. I gave the manager a chance before writing this—his only reply was “this is our policy”. I’m now disputing the charge via my bank.
Overpriced and poor value—don’t risk your holiday here.