I have stayed here on 3 occasions. I come back because it's an elegant, welcoming, friendly and relaxed stay. Rooms are stylishly furnished, spacious with comfortable beds and excellent shower in spotless bathroom. Breakfast was tasty with a wide variety served buffet style.
The staff is always helpful but , on this occasion, exceptionally so. I stayed for four nights but on the third day a problem developed with the lift and it was out of action for a few days. As I was on the fourth floor, this presented problems. Stairs, particularly four flights of them, are not easy for me. When I said this to the lady at reception, she was very helpful and secured me a room on the first floor. This was kind and much appreciated.
It struck me that If every hotel I stayed in had a lady as charming, friendly, helpful and efficient as the one I met here, it would be hard to choose where to stat. For Hamburg, it's definitely here.