I was very disappointed with our stay. The customer service started off on the wrong foot because the front desk employee was rude and unwelcoming.
My sisters, my niece, and I each booked our own rooms, but we were placed on opposite sides of the property instead of near each other. To make matters worse, we were expected to share a single A/C remote between our rooms, which was extremely inconvenient.
The room itself felt stuffy and had a strong paint smell, making it uncomfortable. Outside, there were large cockroaches everywhere, which was very unpleasant to see. The pool also looks like it desperately needs maintenance and updating.
Overall, this stay did not meet our expectations. Better customer service, cleaner surroundings, and improved room conditions would make a huge difference. Unfortunately, based on this experience, I would not stay here again or recommend it to others.