After multiple communications about the financial arrangements, I arrived at 9pm (early check-in was “denied”) after an event where I’d had to store my luggage. There was no record of my reservation and no room assignment or key available. After repeated calls to the support team, I was assigned three different rooms, each requiring a trip to a lockbox, then to the unit. None of the keys opened the door and the security guard was unable to reprogram the key fobs. The fourth assignment didn’t have a key in the lockbox. By this point, at 10:??pm, I was told they had no other options for me and there was no support offered for finding an alternative.
So, at that point, I walked onto the dark street to find someplace to stay. The Westin had a room available and, after hearing my story, did amazing things to make me comfortable and make it feasible to stay there
Never again!