I recently stayed at this hotel and had a very disappointing experience. I booked through Expedia and checked into room 314 at approx 6:00 PM. The room door lock was malfunctioning, so I reported it to the front desk. The employee misunderstood and gave us new key cards, but I clarified it was the deadbolt that was faulty. He insisted on checking the lock first but attended to other guests, delaying our issue.
When I asked if we could move rooms before he checked the lock, he rudely interrupted me, pointed his finger, and repeatedly told me to wait. After finally checking the lock, he demanded I say "please" before giving us new room keys, which I found unprofessional.
This experience was very different from the excellent service I received at the Microtel in Nanaimo. I hope management addresses this behavior. Until then, I cannot recommend staying here.