2/10 Mediocre
24 de agosto de 2025
Unfortunate state of dilapidation
Disappointing, dirty. We stayed in main hotel for several nights; early cancellation policy involved stiff penalty. Staircase carpet had not been vacuumed when we arrived. Housekeeping, when they came in at all, made the bed at most, and never picked up garbage. Last day, we came back to find the room strewn with tissues and plastic bags all over the floor, whereas we had tidied up earlier. Towels were thread-bare, some torn; others had coloured, questionable stains. Furniture was stained and sticky. No soundproofing. Even outdoor pool was uninviting, with no deck chairs, no tables, no umbrellas. A general state of dilapidation, unfortunate considering the rooms were large, the staff friendly, and the location perfect for visiting PEI. We paid a lot of money, high price point, and feel we should be compensated for lack of basic hygiene and cleanliness. Management did nothing, claiming “third-party bookings” such as Expedia or Hotels.com.
Gerald
Gerald, viaje de 4 noches
Opinión verificada de un huésped de Hoteles.com
