2/10 Mediocre
1 de diciembre de 2025
I must begin by saying that The Maidstone is a beautiful boutique hotel. Upon arrival, we were impressed by the property’s charming exterior and overall aesthetic. Unfortunately, we did not stay even one night.
When we checked in on Friday evening, we were informed of the hotel details, but soon realized that the room was not adequate for our family of four or our needs. We immediately requested an upgrade; however, the staff explained that those rooms were unavailable because they hadn’t been cleaned due to staffing shortages.
We also inquired about basic amenities such as irons and ironing boards, food storage and heating options, and televisions. We even suggested that the hotel keep at least a few irons and boards on hand for guests who request them. While the design and atmosphere are thoughtfully curated, the property appears to be a startup that focused heavily on aesthetics but overlooked key aspects of functionality, planning, and guest comfort.
The manager assured us that Sunday’s checkout would be refunded since we canceled that night upon arrival. However, today we received an email from Hotels.com stating that The Maidstone never responded to their communication, and both nights are still being charged.
To the owners, my advice would be to position this property as a wellness retreat or an unplugged adults-only stay, as it is not currently suitable for families. I would also strongly recommend bringing in a business manager who can balance design & operations
Khamiyer
Khamiyer, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com
