2/10 Mediocre
14 de abril de 2025
Go somewhere else
This was one of the absolute worst stays I have ever had. We were promised a pool via phone before even booking. Get to the hotel, the indoor pool has been drained since winter (Staff lied via phone.) The beds were covered in animal hair and very outdated (had to buy a lent roller,) holes in the wall, paint chipping and the door did not latch unless it was lifted to the point of latching. Hard to entertain young children with no pool, and then we spent 24 hours with no internet or television because the owner did not pay the bill (staff confirmed this). Don't expect to have a working fridge or ice machine, they are broken down too.
I was able to speak to the owner who encouraged me to get a refund and find another place to stay because he did not want a bad review or for me to look for other things wrong with his hotel with a super confused identity.
The issue is there is nothing around comparable, he was more worried about his review than the hotel, or our actual stay.
The saving grace were the afternoon and evening staff. Both were the same both nights we stayed and both were excellent, understanding and super accommodating.
The employees care more than the owner, the place is a dumpster fire waiting to happen and has an identity crisis.
Christopher
Christopher, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com