4/10 Regular
7 de julio de 2025
Lovely venue is a disappointment
I really wanted this to be an amazing stay. We took the Presidential Suite, as this stay would be the last two nights of our Paris vacation. The venue itself is very pretty. The one really hard-working bellman in amazing. But everything else is a huge disappointment. I think this is a case of a new hotel desperately trying to get its service staff in order.
We were able to get into the Presidential Suite an hour and a half after the promised check-in time. There was a nice basket of fruit and a welcome note...but no water anywhere in the suite, nothing in the mini fridge (not even a paid mini-bar), and the phone did not work, so we could not order room service. Vending machine on the floor was broken. We found several small items in the suite that had been left by the previous visitor - so the room was not checked after cleaning. There was nothing open for coffee between 10:30 and noon on Sunday (so no coffee if you slept in).
The spa was a disappointment. They were out of robes when we checked in (to get one, we would have to walk in the rain back to the main hotel and walk back). We were offered a second towel instead. The sauna and rain shower experience were both broken.
The air conditioning in the room was broken and we could not turn down the fridged air - the room was 64 degrees the entire stay. No effort to fix it. There was no baggage assistance available when we checked out at 7am, so we had to carry our heavy bags down a flight of stairs. Can't recommend.
Jennifer
Jennifer, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
