We were initially pleased with the off-season rate and felt that the hotel provided reasonable value for the price. While it is not a high-end mountain resort, the front desk staff were friendly and welcoming upon arrival, and our room was clean, though it would benefit from some updates. We particularly enjoyed the mountain views from our creekside room.
However, there were several aspects of our stay that were disappointing. There was no indication on Hotels.ca or the hotel’s official website that the on-site pub and restaurant would be closed until December for renovations, which was unfortunate as we had planned to dine there and watch a game. Additionally, there was no mention that Telus was conducting work on the property, impacting access to the main entrance and portions of the parking area.
After booking our reservation, we received an email outlining the pub’s hours (later upon check in finding out the location currently closed) as well as informing us about reduced front desk hours due to staffing shortages and low-season operations.
Unfortunately, our nights were also disturbed by excessive noise, including guests pounding on doors and others shouting from the parking lot to rooms on the upper floors. With no front desk or staff available, we had no one to report.
Overall, while the staff were pleasant and the views beautiful, the lack of communication regarding closures, construction, and disruptions significantly detracted from the experience.