2/10 Mediocre
29 de abril de 2025
So sad
They were interested but not helpful. They responded to messages immediately but they did not take positive steps to solve the problem. I made a reservation for April 25-29. I realized that I made an extra day. If it was April 28, I should have left the city. I asked if I could cancel April 29 on the first day. They said contact Hotels.com and said you got it from there. I contacted Hotels.com but they said they could not cancel it. The bathroom door would not close. The room was very narrow and there was a protrusion in the middle of the room. The fire alarm went off in the middle of the night and I could not sleep. Despite all this, they did not help for 1 day when they should have said sorry and helped. I visit London very often and stayed in 10 different hotels. This was the worst. I hope they make it better. I hope they use their success in responding to messages quickly in solving problems.
Cliente verificado
Viaje de 4 noches entre amigos
Opinión verificada de un huésped de Hoteles.com