8/10 Muy bueno
29 de abril de 2025
There is opportunity for improvement
The venue is excellent the villas beautiful and the location great.
initially we were not warmly welcomed and staff suggested we had been scammed on booking dot com. This was eventually resolved as they had assumed the booking was in my husbands name on not mine.
The service in the restaurant was slow even when relatively empty with staff seemingly extra and not anticipating guests needs of water drinks and menus. we had three nights there and this was a regular observation. The restaurant staff while friendly did not share what was not available when bringing the menu - so on ordering we had to reorder on both occasions. The pool and beach service was great and good quality. The breakfast excellent.
The staff could be more patient when working with Google translate - we had several incidents that we were patiently trying to resolve and it just got frustrating to resolved. A staff person picked up a key card that was left and we were unable to communicate that it was likely ours.
In the gym - we were not able to negotiate its return and on check out we were asked to pay for it. Which we did- it just became easier - as we had not pursued the return with the initial incident.
There was
Construction happening on site and while the massage are excellent the vibration and hammering was unwelcome distraction We had stayed in several other hotels and staff were far more confident with Google translate. It is a lovely location and we would consider it again
Cliente verificado
Viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
