Where do I start? I emailed the property (through Hotels.com and at info@agtownhouse.ie) asking if I could drop my luggage or check in at 2pm (check in was specified at 3pm). I never got a reply.
I checked in after 3pm, got my keycard and left my luggage in the room. I checked the room and there was mold in the shower, hairs on the floor, and in the nespresso machine, mug rings on the night table, and the shower leaking into the bathroom floor. I had to use the mat to mop up the water and avoid a mess on the floor.
The next day I left the room thinking that since this is a hotel, my room would be cleaned, the bed made, trash would be removed - all the proper housekeeping from a hotel. But no, I returned later and found the room unmade. I sent a WhatsApp message and left a voice message asking for clean towels, clean mugs. Their reply was that per their policy (nowhere described) they do not service the rooms on reservations of 3 days or more unless requested. Since it was after ours, nothing could be done at the time. They said they would make sure the room was serviced the next day and I would get the required items. Next day I sent a reminder message for towels, mat, mugs, glass, mold in the shower. I returned to the room later that afternoon to find the items I requested, BUT the bed unmade. I contacted them and was told as per their policy they do what guests request and nothing more! They pride on the location and nespresso machine but there's more to a good hotel
