6/10 Bueno
25 de enero de 2025
Excellent central location with a view over the village river and cascade.
Check-in wasn’t so smooth. I never expect a hotel to offer me what wasn’t advertised and at the same time I don’t tolerate receiving a room where the things that were advertised upon booking, are broken or malfunctioning. The room’s window was massively crooked allowing a ton of insects to enter the room, the shower was too cold and after a 4-day hike in the mountains with only cold showers and a bad throat, a hot shower was all I needed and craved at this stage, and the bathroom sink wouldn’t drain properly, and was quite small so it filled up rather quickly. 3 basic things that should have been dealt with before renting the room out. I complained and after negotiation they changed me to the room upstairs where everything was functioning properly. But why rent out a room that is initially meant to be identical to the room upstairs and yet, it has most basic features malfunctioning?
On a more positive note, the staff were lovely (although the evening shift lady was a little too irritable for a clumsy check-in procedure) and the breakfast included is delivered in a basket to your room which was very enjoyable.
Rafael
Rafael, viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
