Beautiful room, but disappointing hygiene and pool maintenance
The Good:
The room itself was absolutely incredible and exceeded all our expectations. We booked a villa with a private pool, and the accommodation, room comfort, and privacy were fantastic.
The Disappointments:
Unfortunately, the standards outside the room did not match. At the pool areas, we noticed a lack of daily cleaning, with trash and cigarette butts left lying around.
The food hygiene at the breakfast buffet was also a concern for us. On our first morning, we noticed other guests handling the food directly with their hands, and the staff did not seem to manage or correct it. Furthermore, during rainy days, water was dripping down from the ceiling near the food area, and it took a couple of days before the issue was addressed. Some of the food layout was also left uncovered, attracting flies.
The Consequences:
While we cannot prove it scientifically, we are strongly convinced that the lack of hygiene at the buffet was the cause of our illness. I suffered from severe diarrhea, and my partner ended up being hospitalized with acute food poisoning during our trip.
While the villa and its private pool deserve 5 stars, the public areas, the pool maintenance, and the breakfast buffet really need a serious upgrade in hygiene and management.