Overall the hotel was clean but the room we requested, and paid for, was not given.
I’m in a wheelchair currently and needed accessible with a roll-in shower which was available King (less bed= more room to move as needed) when I booked 3+ weeks ahead of time. When we got there this was not available and we had to go with double queen with a tub chair.
These do not work well for all people based on mobility, etc. and no other option was given as they said all 6 or so of their other rooms were occupied even when we arrived only 35 minutes after check-in on a Wednesday.
I realize things can happen but this was a huge mess up on their part in overbooking accessibility needs. I requested to speak to a manager to voice my concerns as well as also talk about the difference in room price as there was one (I had paid more), and was told one wasn’t on site until the morning. I left a message for them to call me and that still has not happen.
Overall, if you need a clean place to sleep then enjoy. If you need an accessible hotel stay, don’t count your chickens before the hatch.