We had a very disappointing and frankly concerning stay at this hotel. First off, the room was advertised to sleep four people, but that was extremely misleading. While the main bed was comfortable, the fold-out sofa was terrible—hard as a rock, loud with every movement, and clearly not designed for actual sleeping. You could feel every bar and spring underneath. On top of that, there weren’t enough blankets provided. Definitely not suitable for a proper night’s rest.
Far more alarming, though, was a serious incident involving one of our family members. While using the lift from level two, it suddenly dropped straight down to the basement and then locked her inside. She was stuck in there alone until someone on another floor called the lift, allowing her to exit. She injured her back in the fall, and understandably, we expected the hotel to take this seriously. Instead, the response from the management team was absolutely deplorable. There was no empathy, no apology, and no sense of urgency. They refused to provide an incident report, could not give us contact details for anyone higher up, and essentially brushed it off by saying they tested the lift and it "seemed fine." That was their entire response.
To top it all off, we also found ants in the room—not what you expect from a hotel at this price point.
All in all, between the unsafe conditions, uncomfortable accommodations, and shockingly poor handling of a serious saf