6/10
Room was clean, but beds weren't the greatest compared to our last stay at a different hotel and the pillows were very uncomfortable. Our one lamp wouldn't work and eventually I got it working as it was the switch but found out one bulb was burnt out. This happened to be the main lamp between the beds and wanted to use the light switch to turn it off and on versus the lamp switch due to it not working properly. Wasn't a huge deal to work around, but they seemed unconcerned when I called down.
Also not a big deal but I did pick up on the fact that when we left the next morning they never asked how are stay was, just basically handed me the receipt and no other words spoken. Maybe they're new owners and don't realize that the little things make a big difference when there's other options.
Kelly
Viaje de 1 noche en familia