We had booked a stay in this beautiful hotel for three, last September to stay for this July. To my horror I had made a mistake with the booking dates. I must say the kind service from Aris at this hotel could not have been any better! He looked after my mistake, while I was about to get on an aeroplane and ensured he would find us accommodation at this beautiful hotel, for the days I should have booked (a week later).
The room was very spacious & clean, Aris offered us tea & coffee on arrival, and was the perfect gentleman, given my error.
I can’t fault this service & thank Aris for making our first stay in Istanbul a smooth one. :-)