During our family road trip, we were disappointed to find that the pool was under renovation. We had specifically chosen this hotel for its pool, as it was important to us and our children to have a place to relax in the evenings. Our kids love swimming, and this was a key factor in our decision.
Unfortunately, this information was not disclosed at the time of booking. Had we known, we would have chosen a different hotel.
We kindly request a refund, as we did not receive the experience we paid for.
Thank you for your understanding and assistance.