I had never stayed in a hotel where the lobby was closed and the amenity access (gym, vending, etc.) was on the exterior, and some of the rooms were also exterior access, we were given a room in a different building with interior access, I noticed the Ice machine in the building was down and the hall was a little smelly and the carpet could use a wash/ replaced and it made me a little worried, buuut Pam was so helpful and I appreciated the quick and easy check in over the phone there is no staff after a certain hour so I appreciated her calling an imstructing me on how to find our room key, I was number for after hours assistance but didn't need it. I will say I loved our room everything was functional and so so clean which was such a surprise/relief to see beautiful modern floors clean crisp bedding spotless bathroom, the details and extra touches like the towel folding and TP decoration made my day and did not go unnoticed. The lobby was cute and cozy, Breakfast was so yummy even my picky eater gobbled it right up! So many options to chose from, from hot sweet or savory breakfast, to bagels and cold cereal. If I am ever passing through again I will chose this Particular Quality Inn I think if thay hallway was redone this hotel would be top on my list of options.