I prepaid for two nights on hotels.com. After the first night the Hampton Inn Springfield demanded payment for the second night. I offered to show proof of my payment for two nights, they declined and offered no relief. At this critical juncture, I was in a fierce quandary, as my elderly mother was staying in the room for a visit with family who reside locally in Springfield. After a cursory evaluation of my situation it was evident thatI had no choice but to pay for the second night, paying double the amount for which I previously contracted. The owner, a man who spoke broken English, explained that they have this problem all of the time with third party bookings. That statement struck me as a bit odd. I have booked many timed with hotels.com and I am a Silver member. I have even prepaid a few times. Now, to me, an honest and ethical individual, It seems logical that if this problem has happened before, the owner or manager, that spoke broken English, would simply not require prepayment and have guests pay at check in. So my advice would to be to NOT book prepaid at this hotel. Honestly, I would stay at Holiday Inn Express, my sister stayed there and was more than satisfied. IHG is likely operated in a more ethical manner by people who share good values and proper business ethics.