2/10 Mediocre
14 de abril de 2025
False advertising, hotel description is misleading
False advertising - the hotel description is a fraud
Mainly negative comments:-
This hotel is listed on HOTELS.COM under false advertising as they do not disclose anywhere that they have a club open DAILY and until late with very LOUD MUSIC that permeates the entire hotel, no escaping it.
The reception area turns into a coat check during club operating hours.
The belligerent attitude of the receptionist was not very welcoming and made us quite uncomfortable. Flavia, the person who attended us, insisted a message had been sent after booking informing of the club, and that I was wrong when I said I had not received any such message from the hotel ! This with my phone to hand looking for the said message which was never received. The only messages received from the hotel were to book taxi service.
Frankly if I had received a message informing me of the club after booking a non-refundable rate, I would have been even more unhappy.
This is not how you manage a quality hotel. Clearly they only care for revenue and not the comfort of their hotel guests.
I highly recommend this property BE REMOVED FROM EXPEDIA and HOTELS.COM for false advertising.
Room 204 was tiny and in need of renovation but the bed was comfortable. The room cleaners were nice.
David
David, viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com