We stayed at Hotel De Anza last weekend and unfortunately had a very disappointing experience during our second night.
At approximately 2:00 AM, the hotel shut off the water due to pipe problems. From that point until checkout the next morning, there was no running water in our room. We were unable to shower that night or in the morning before leaving. The only solution provided was bottled drinking water for basic washing, which is not acceptable for a hotel stay at this level.
Throughout the night, staff repeatedly turned the water on and off to test the pipes. Each time this happened, the toilet in our room made loud noises that repeatedly woke us up. Our sleep was significantly disrupted, and the experience was extremely uncomfortable.
We were told over the phone to speak with staff at checkout regarding compensation for the inconvenience. However, the person who instructed us to do so was not present the next morning. The front desk staff informed us that only the manager could make that decision, and no resolution was offered at checkout.
This situation seriously impacted our trip. We had to drive six hours back home to Los Angeles with very little sleep. Driving that distance while exhausted is not only uncomfortable but potentially dangerous.
Given the complete loss of water service during the night, the repeated disruptions, and the lack of resolution at checkout, we believe a full refund for the second night is reasonable and fair. We respectfully request reimb