6/10 Bueno
5 de junio de 2025
Front desk clerk was unpleasant and unhelpful. We called 3 prior to our arrival to request a change from king room to 2 queens. Clerk was rude, short and argumentative. She said “I wasn’t the one who made a mistake “. I told her it wasn’t a mistake and that our granddaughter was now with us. She was so rude I just hung up. Our Granddaughter slept on the floor.
We came back from dinner and the same clerk was arguing loudly with a man on the phone. We could hear the customer on the phone. They were calling each other names. A homeless man we had seen earlier was hanging around the check in desk with her.
We have stayed at many Holiday Inn Express’s. This was run down and shabby. We will NEVER stay there again. For 270.00 I expected better.
Jillian
Jillian, viaje de 1 noche en familia
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