the woman at the desk that checked us in was very serious, not friendly, wanted to charge me for everything albeit the fact we are handicap and we use the handicap parking. My aunt was not given the breakfast voucher. Chris was helpful, friendly, and very nice. The refrigerator made a horrible noise that didn't let us sleep. Children running down the hall at late hours of the night. Parking garage elevator filthy. Buffet poor selection, cold, and took a long time (which most people don't have) to replenish. we were there at 9 am, no bagels, no fruit, no yogurt. When asked the attendants, each of them referred us to the next one. Not worth the price at all.