2/10
Check in experience was excellent. Room was OK. The worst experience was that the room temperature was set at a very high temperature and there was no option to control the temperature. I went to reception and spoke about it and she said that it is fixed and there is nothing we can do. She offered me a table fan, I said there is control panel in the room and why we can't set it to our desired temperature. She said, we can't do it, you can open the door to cool the room. I said we can't leave the room door open and sleep. She said, she will bring the fan in my room, I waited for half an hour but she didn't turned up, again I went to reception as there was no phone in the room, to ask for fan, she said she is coming in 5 minutes. Finally after 15 minutes she came with a small portable fan. It was so warm inside that even with fan we could not sleep until 3am, then i opened the balcony window and we were able to sleep for 3 hours. At Check out a different lady asked me how was our night, I explained her about our bad experience and she also said the same story that in winter we set the temperature to heating mode and in summer we set at cooling mode. We can not change it. I said everybody is different so there should be option to get the desired temperature in room. I know nothing will happen. Very disappointing experience.
Naresh
Viaje de 1 noche
