If you are looking for a patient friendly hotel, keep looking. Beds are too high to transfer in/out of. If you are shorter than 6', your feet won't touch the floor when you sit on them. Staff will not help you in the evening if anything is missing from your room. Shower was broken for entire 10 day stay. Toilet was plugged first night - couldn't get it fixed until following day. No compensation offered for either. Room door was too heavy to get in/out of unassisted. There are no benches to stop and rest in any hallways. If you are recovering from Mayo procedures, you better be able to walk a long way. In the room you get a microwave in a cabinet on a shelf near the floor. There is hanging space for your clothes but no drawers for socks, or other non hanging clothes. Had to use the ironing board as a shelf. Room has inadequate power points. In the queen and double rooms, there is no seating besides the bed. My 10 day stay felt like 6 months - and not good ones. The shuttle service to Mayo Clinic is excellent, which is why I chose this hotel, but it wasn't worth all of the inconveniences.