Does Hotel ZOO offer free cancellation for a full refund?

Yes, Hotel ZOO does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Hotel ZOO?

Yes. Self parking costs PLN 40 per day. Parking spots may be limited.

What are the check-in and check-out times at Hotel ZOO?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.

Is there an onsite casino at Hotel ZOO?

No, this hotel doesn't have a casino, but Cristal Casino (7-min drive) is nearby.

Are there restaurants at or near Hotel ZOO?

Yes, there's an onsite restaurant.

What's the area around Hotel ZOO like?

Hotel ZOO is a short 1-minute walk from Wroclaw Zoo and 5 minutes' walk from Centennial Hall.

Hotel ZOO, Wroclaw: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Apr 8, 2024

This is a true gem! I highly recommend this hotel. Very friendly staff; beautiful, updated, big rooms; convenient location; close to public transportation; grocery store next door; quiet. Complete steal for the price!

Adriana, 1-night trip

8/10 Very good

Dec 25, 2023

Good value for you money

One overnight before going to the zoo. Good value for your money. I would just comment one thing, The parking is shared with the Biedeonka that is at the. Ack ground door of the hotel so basically is public with a charge of zł40 24hrs. I would suggest two items, -Mark perfectly well which are the parking slots for the hotel as at night and with not much of the public illumination is clear to see if the parking slot belongs to the hotel or to Biedronka. -Breakfast the breakfast area is extremely small so better be early bird to breakfast no to clash with majority of people going at the same time. Also on the same breakfast subject, would Elbe great adding fruit to the buffet option as no fruit was offered. Thank you and see you next time !

Guillermo, 1-night trip

8/10 Very good

Sep 7, 2022

Convenient for Centennial Hall (and Zoo)

We chose the hotel for its closeness to the Centennial Hall (Hala Stulecia) where we were attending an event. The hall is less than a ten-minute walk away. On our first evening we ate in the hotel restaurant (named Jungle). This closes at 9pm (many more-central Wrocław eating places close at 10pm) but they served us meals when we showed up at the restaurant just before 8.30pm. Breakfast is provided in the restaurant too, but a very convenient supermarket in the ground floor of the building can be used for simple provision. We had a superior room on the first floor with a balcony area on the first floor. The balcony shares the outside area with that of the restaurant but is screened off with planters. The room itself and the bathroom were both large. Rather strangely, there was no dedicated wardrobe area to hang clothes (just a few small shelves outside the bathroom) despite there being plenty of space. There was room to bring in the two chairs and the round table from the balcony if the weather was to cold to be outside. Wifi was provided individually by room via the television and was perfectly adequate for web browsing and Youtube. Idiosyncratically, if you leave the television on the channel which tells you the Wifi details the television will switch itseld off after a while. For an uninterrupted connection you need to tune to another channel. The channels themselves contained hardly any content in English, although Polish-subtitled ancient movies were available.

Brian, 8-night trip

4/10 Fair

Aug 13, 2025

It’s a no no

This was third time we used this hotel, and the last one. Hotel/hostel is placed in convenient location, easy access to the center and peaceful enough. Convenient, cheap market underneath the hotel. I can’t remember from previous visits but there’s no beverages supplied, though we had two cups and a kettle. Not once in 5 days anyone came to check rubbish, towels, general tiding. No parking space available on arrival, we were told to hunt for it next day, no option to buy it today for the next day. I went to check out, as we needed parking, and miraculously there were two to be sold to the next guests!!! Lucky it was two spaces, otherwise I wouldn’t get any again. No internet, reported next day, we were told to wait for the engineer. We let them come in while we were away. One of the keys, we had to pay deposit for the second key, stopped working. Fixed. Staff members aren’t acknowledging anyone. They barely answer when guests say hello. This hotel was a bit cheaper than posh hotel in the centre. For this price I really would expect better service.

Iwona, 5-night trip

10/10 Exceptional

Aug 17, 2024

I really enjoyed staying at this hotel. Super friendly staff.

Filip, 2-night trip

6/10 Good

Aug 11, 2024

Poco confortevole

La camera che ci è stata assegnata non corrispondeva alla tipologia di quelle che avevamo prenotato. Era una camera speciale per invalidi. Il bagno era tutto predisposto per chi è su una sedia a rotelle e abbiamo avuto non poche difficoltà. La doccia completamente aperta allagava tutto il bagno ogni volta. Il lavandino basso e lo specchio inutile.La colazione poco varia e scarsa . Il personale della reception molto poco disponibile. Neppure salutava all' entrata o all' uscita dei clienti

Sibilla, 1-night trip

8/10 Very good

Apr 28, 2024

Litt langt fra sentrum.

Bodde der for andre gang. Første gang mistrivdes jeg men nå trivdes jeg faktisk der. Eneste minuset var avstanden til sentrum. Litt for langt unna. Men kan trygt anbefales.

Hans jacob, 2-night trip

10/10 Exceptional

Apr 19, 2024

Friendly and helpful staff. Great to get to downtown by tram. Quiet and great to park room was spacious with terrace

Friederike, 2-night trip

8/10 Very good

Apr 14, 2024

Un poco alejado del centro de la ciudad pero con buena conexión en tren y bus

Sara, 2-night trip

10/10 Exceptional

Feb 27, 2024

Lovely , clean hotel highly recommended. We definitely come back but we would like to see some milk in the room for coffee and easier access to the WiFi password .

Magdalena, 1-night trip

8/10 Very good

Feb 26, 2024

Wir hatten in dieser Unterkunft für 22 € übernachtet im Doppelzimmer. Was kann man da erwarten? Ich bin mit einem etwas unsicheren gefühlt dorthin gefahren denn 22 € wo gibt es das heute noch für ein Hotel für ein Doppelzimmer. Überraschender Weise musste ich doch vorstellen, dass alles recht sauber war. Die Zimmer waren sehr groß. Wir hatten eins mit Balkon die Rezeption war sauber, das Zimmer war sauber. Das einzige ist es gibt nur ein Handtuch für jede Person kein Handtuch, das man auf den Boden legen könnte, auf Nachfrage. Bei der Rezeption haben wir auch kein weiteres bekommen. Das finde ich nicht so gut! Des Weiteren hatten wir ein Behinderten Zimmer darauf sollten Sie achten. Dort gibt es kein Duschvorhang und nichts nach dem duschen steht das ganze Bad unter Wasser. Die Betten sind bequem es gibt jeweils immer für jede Person zwei Kissen. Parkplatz ist vorhanden. Wir haben ein Ticket für zehn Zloty am Automaten gelöst. Am nächsten Tag stand ein Mann und fotografierte den Wagen, und er meinte, es fehlt ein Zettel vom Hotel, aber alles in Ordnung. Ansonsten verlangt das Hotel glaube ich 40 Zl. zum parken. Was ich unbedingt als notwendige achte ist das jeweils noch ein Handtuch für jeden Gast zugegeben wird. Frühstück, so habe ich gesehen kostet pro Person zehn Euro. Wir haben es aber nicht in Anspruch genommen. Das Abendessen im Hotel ist sehr asiatisch und von unterer Qualität. man kann es essen, weil ansonsten ist der Weg mit den öffentlichen Verkehrsmittel lang

Achim, 1-night trip

10/10 Exceptional

Jan 5, 2024

Very good hotel

Room and hotel were great. They should do something with TV which doesn't have any decent channels but except of that all was great.

R., 1-night trip

8/10 Very good

Dec 15, 2023

Pokoj moglby byc częściej sprzatany

Thomas, 4-night trip

6/10 Good

Nov 1, 2023

Parken auf öffentlichem Parkplatz (man kann dafür im Hotel ein Ticket holen (40 PLN pro Tag ) um nicht den regulären Preis von 10 PLN pro Stunde zu zahlen Laken hatte leider mehrere Flecken, der Sessel ebenfalls. Auf Nachfrage nach einem neuen Laken wurde uns gesagt, dies sei nicht möglich. Das war sehr schade, ich hätte es auch selbst gewechselt. Der Rest war sauber und das Zimmerdesign ansprechend. Frühstück (37 PLN) war klein aber in Ordnung und wurde häufig wieder aufgefüllt. Für einen Zoobesuch ist die Lage optimal und der Preis unschlagbar ;)

Nico, 1-night trip

10/10 Exceptional

Sep 11, 2023

It's all about the staff, isn't it? Well, I stayed at this hotel for 7 full nights, and let me tell you, every single person on staff that week was amiable and helpful. I felt taken care of all week. The hotel was beautiful and all features in the clean, well-designed, comfortable, and spacious room were perfectly functional. I'm not an easy tourist to please. I called the receptionists several times daily, asking for information and for tasks to be performed (Call a taxi for me! on this date at this time! Give me a replacement key when I locked myself out of the room! Explain to me how the power supply to the room is controlled by my room key! Why doesn't the towel heater attached to the bathroom wall do anything when I activate it? ). And so on. I kept them busy all week. But the entire staff was always so kind, so patient with me, and so helpful, what more could a traveler want?

Derek, 6-night trip

2/10 Poor

Dec 10, 2022

Ich kann leider nichts positiv bewerten.

Dominik, 1-night trip

10/10 Exceptional

Dec 3, 2022

Das Hotel hat uns sehr gefallen.

2/10 Poor

Dec 1, 2022

Meget dårlig valg.

Dette her var elendig e greier. Vantrivdes fra ankomst til avreise. Sure folk i resepsjonen og når jeg kom opp på rommet mitt så det ut som en byggeplass. Tydeligvis ikke blitt ferdig med å restaurere taket på rommet. Forstår ikke at dem kan leie det ut i den stand. Og hotellet lå langt ifra sentrum. Alt i alt meget skuffet og dette frister ikke til gjentagelse!

Hans jacob, 3-night trip

8/10 Very good

Nov 5, 2022

Besonders hat mir das sehr schöne und gepflegte Bad gefallen.

10/10 Exceptional

Oct 26, 2022

Danke

Tania, 1-night trip

8/10 Very good

Sep 20, 2022

Mooi gelegen

Het was heel goed met balcon

Selahattin, 2-night trip

8/10 Very good

Sep 3, 2022

The idea to just service rooms when asked for is a good one. Unfortunately it didn't work properly and rooms weren't serviced even after a request on a couple of occasions

Heather, 5-night trip

10/10 Exceptional

Aug 22, 2022

N/a

Francois, 3-night trip

8/10 Very good

Aug 4, 2022

hotel przy zoo

Bardzo dobra lokalizacja dla zwiedzających zoo, w hotelu działa bardzo dobra restauracja tajska- godna polecenia, hotel zadbany z dobrą obsługą.

Danuta, 1-night trip

8/10 Very good

Jul 6, 2022

À faire…

Très bien situé pour visiter le zoo et le jardin botanique… à ne surtout loupé en cette saison.

Yael, 1-night trip

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Does Hotel ZOO offer free cancellation for a full refund?

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Is parking offered on site at Hotel ZOO?

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Hotel ZOO Reviews

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10/10 Exceptional

Adriana

8/10 Very good