We booked a room through Hotels.com for our stay during the balloon festival. We booked a "suite". When we arrived, the hotel looked NOTHING like the photos. We got our key (a blank white card, no markings whatsoever) and opened the door to our room to find a standard single room with two beds, no living area, absolutely NOT a suite, in disrepair, and not at all looking like the photos listed online. We immediately went to the front desk to address the falsely advertised booking, and were told "that's what we call a suite, its just a bigger room" - no, "suite" has an actual definition, and this is not it. We then contacted Hotels.com, who also contacted the front desk and were told they would not give any refund whatsoever. I contacted Wyndham, and have not heard back. The room was so gross, we only stayed one out of our two nights. I can't believe I paid over $500 for two nights at this place and was absolutely scammed by their fake photos and making up their own definitions of established words.