We accidentally booked the wrong type of room the night before our young son’s emergency surgery and I deeply regret choosing this place. While check-in was quick, the manager was completely unhelpful and curt, handing us the key and saying only “101.”
The room itself was unacceptable. The furniture looked mismatched and neglected, and the gap under the door was so large we could see daylight and easily slide objects through and it was clear pests could get in. The bathroom was filthy, with visible dirt, dust, and hair, and the toilet hadn’t been cleaned properly in ages. The bed was made over a stained, old brown blanket that clearly hasn’t been washed, and the room only had two pillows, no real comforter, and a single chair to sit on.
We explained the situation, acknowledged our booking error, and offered to pay the difference for a better room. Instead of helping, the manager coldly told us we’d need to pay full price for a whole new room and handed us a single towel and a thin comforter. That was it.
At 10 p.m., stressed and exhausted, we packed up our child and drove to a real hotel that treated us with compassion and care.
This property is dirty, poorly maintained, and completely lacking in basic hospitality. If you value cleanliness, safety, or even basic kindness, stay far away.