Their website states that the office is open 24/7, so I assumed I could arrive late. We booked a room for March 7th but purchased it after midnight, which was technically March 8th. We drove from Arizona and were extremely tired, needing a place to sleep from 3 AM to 8 AM before heading to work at 9 AM. I thought this hotel would be accommodating since they allowed us to book a room after midnight, and their website didn’t specify check-in hours, just when bookings started.
Unfortunately, they would not honor our booking and made us purchase a new room, plus a $45 fee. They also marked me as a no-show on Hotels.com, which meant they took my money and declined to issue a refund. Thankfully, Hotels.com resolved the issue, but I was so upset that I hardly got any sleep, and the uncomfortable bed only made things worse. The lady at the front desk was not helpful or understanding. If I hadn't urgently needed a place to stay, I would have gone elsewhere.