My family and I have been guests at the TW Hotel for several years now. About a month ago we returned from our last stay at your resort in St. Pete, but some unfortunate incidents prompted me to write this review. We stayed in room 2403:
#1: One of the parts of the lock simply didn't exist; it had apparently been ripped off, making it impossible for us to provide greater security for our family.
#2: You can see the poor condition of the curtain. There were so many holes it looked like there were an army of moths.
#3: Bathroom exhaust fan cover heroically holding onto the wall to prevent it from collapsing.
#4 and #5: You can see dozens of stains from something that apparently exploded in the kitchen on the chandelier, bathroom door, and ceiling.
#8 (#9 is a video but couldn’t be attached here): This was probably the one that bothered us the most), there was a noisy renovation going on in the apartments directly below ours. It was impossible to sleep late during our stay because the machinery was extremely noisy. I fully understand that it's impossible to undertake a renovation of this type without generating noise, but we were shocked by the hotel management's failure to block off the rooms surrounding the renovation and to place guests as far away from the area as possible.
#11: After an 1 1/2 hour delay, this is how the kids had to watch the movie (the staff just didn’t know how to operate the projector).
A have a few more to say, but my 1,500 characters are gone.
Thank you