Overall, this hotel has a lot of potential and could be a great place to stay with a few improvements.
On the positive side, the rooms are spacious, the décor is modern and attractive, and both the bartender and the young woman at checkout were warm and professional.
However, several issues affected our stay:
Service from most staff, especially in the café, could be more welcoming and attentive.
The chairs and small couch in the room were stained, and the balcony furniture was very dirty.
The AC unit on the balcony is very loud, making it hard to relax outside unless it’s turned off.
The bathroom’s frosted glass offers limited privacy, the open shower lets water go everywhere, water pressure is poor, and the shower tiles need a deep clean or replacement.
There was only one bottle opener for the whole property (they said they were short on bottle openers), so we couldn’t keep it in the room, and we were given wine glasses for champagne.
These may seem like small things, but together they take away from the experience. With better service, cleaner furnishings, and attention to detail, this hotel could truly be excellent.