Hotels in Short Pump

"Late night arrival, so skeleton staff? But grateful person behind the desk helped me with my bags to my room! Room was on high floor with a nice view, but the very heavy unhealthy air hit me hard as I entered. However, the room was very clean and tidy otherwise and I greatly appreciated the Bodum kettle in the room to make tea and coffee. Will say that memory foam mattresses really do need to be turned more often by housekeeping. The way hotel rooms are set up with phones, etc, typically set up on one side of the bed or the other, of course that’s the side everyone sleeps on. As for property amenities, I was surprised that the offerings (mostly drinks) after hours at the little “store” off the lobby were so few. The other odd thing is that tho the floor signs indicated a vending machine area, that area was a gaping, empty expanse. The desk attendant said they don’t have vending. So…? I have stayed at other Graduate Hotels, so I was a little disappointed, but I would absolutely give the brand another go. "

"Lovely hotel and conveniently located within the town of Richmond and also as one who arrived by car. Staff was superior. Not only friendly, but extremely helpful with any request - front desk, room service, bellman and valet attendant. All worked efficiently and with professionalism. Our room was small and had an unappealing view, but the reservation was last minute and well priced. In-room info was well thought out and graciously displayed. Was pleasantly surprised that the room service cuisine was VERY good, as even many fine hotels’ renditions of classics only pay lip service to in-room dining. I did have one serious complaint and that was the overpowering smell in the room. The AC was on at arrival but the air was heavy and dank (mildew, mold) which never dissipated. As our stay was a quick turnaround, the easiest solution was to turn off the AC and call it a night. The air remained bothersome, but slightly improved. The room furnishings seemed ever so slightly dated, and needed attention to a few scratches, and perhaps that spot on the rug near the AC unit, but nothing that made one uncomfortable. All in all, had it not been for the air in the room and the sad view, I would have rated it a 5. "

"We were unhappy with the condition of the bathroom, tub, sink, and counter, all in desperate need of replacing. Also, no closets or clothing racks to hang our clothes. Beds were comfortable, staff, very friendly and helpful... also apological for the condition of our room."

"It smells like cigarettes in the non-smoking area."

"We did not use laundry service. "

"Great Property! "

"This place is always top notch. It is always clean and you can even smell the cleanliness. When I checked in on the 2nd floor, the room across from me was being cleaned by a housekeeper. She spent ample time in there. When I went back out after going in my room, she was still cleaning. Outstanding work. "

"I have NEVER been to a hotel that permitted construction at 10:90 p.m. and told by the front desk….”we ask the workers to stop, but they won’t “. The management was made aware and responded, “there is nothing more we can do” Worst hotel visit ever!! "

"Besides a couple of small issues, "