Hotels in Richmond

"I was assigned by staff member to a non ada compliant room. The staff that was working tried to help."

"Wow - this is quite the building. The history is an amazing story and the relics they have on display are fascinating. Make sure that you find George the Skeleton. Rooms are huge and super comfortable. "

"Awsome large room"

"The staff was extremely helpful when I forgot to pack some toiletries."

"Ok at best"

"Don’t do it"

"Quiet hotel"

"My sister and I liked this place, and they had a good breakfast. The Italian restaurant attached through the lobby was excellent, and very convenient. Their one luggage cart could use a little maintenance, but worked ok, and it seems there are some people who more or less live there, and have BBQ gear out back, but they were friendly. The room was clean and the beds comfortable."

"When we arrived I was greeted by a kiosk not an actual person. When it came time to do the deposit I asked if they had tap to pay and they said I would need the physical card. I explained I was traveling and had grabbed my sisters card on accident instead of mine and the kiosk guy said it was ok to manually enter the numbers, which since it's my card I know them by heart. The guy who was doing laundry came out and said absolutely not. After arguing with them at 10pm finally he let me manually enter the numbers. Then we get to the room and the TV doesn't work it won't connect to the Internet and the AC didn't work. There was a portable unit but that didn't work either it was missing required parts to work properly. And the refrigerator was warm. I called 0 on the phone and was basically refused to move us rooms. Overall this place was horrible and I will NEVER stay at a Sure stay ever again nor will I use hotels.com due to the fact that when I called and complained they had to wait for hotel staff to decide on a refund. Why did I use hotels.com then. Just saying"