Hotels in El Platanal

"Belle plage, bon service, excellent hotel en generale à excepción du système de reservation des restos à la carte qui est ridicule. Première nuit, à 8h avec le resto vide, impossible de rentrer car selon la personne qui assignait les places, il fallait venir plus tôt. Deuxième nuit, en file à 6:30, comme il n’était pas plein, elle ne pouvait pas nous inscrire pour la liste d’attente et souper plus tard. Une fois qu’on a trouvé une place, on nous a servi un verre d’eau à notre arrivée et il a fallu demander le 2e avec le dessert car personne s’est approché de notre table. Le personnel dans le buffet est milles fois plus gentil et serviable. Ça n’est vaut pas la peine. "

"Like others say, this place has so much potential but fails currently! The few good things - the bed was comfortable, the pool is nice, the beach view when the tide is in is great. The hotel is older and needs repair, the grounds need upkeep. Sidewalks, paths and stairs were dirty and had branches, leaves and large puddles of water to walk thru. The white stairs were steep and wet. Breakfast was supposed to be included but there is no breakfast menu and when we asked what was for breakfast, we were told omelets, coffee, juice, & bread. So we ordered 2 cheese omelets with mushrooms and onions only, bread & juice. My husband didn't eat his omelet because it came loaded with green peppers too. When we went to checkout, we were charged $28 for breakfast! She said free breakfast was continental - bread & coffee or tea only! She wouldn't relent when I told her the waiter said it was omelets, there's no menu or sign explaining it, nor when I said our order was wrong and we barely ate any of it. The staff is the biggest problem here - especially the older woman who appears to be the owner or manager. She was not welcoming or friendly at all - she tried to say we didn't have a reservation until I showed it to her on my phone and although they have a restaurant on-site, she told us we should go next door for dinner - which we did and it was great! I wish we had stayed there instead - it was cheaper too! It's sad, this could be such a wonderful place with just a few simple changes!"

"Absolutely Beautiful views everywhere you looked. So peaceful and relaxing. I did not want to leave the property."

"The room was fine. The buffet was great. However they only offered one beer brand, no whiskey at all and no irish cream at all! "

"Resort focused on locals. Some staff don’t even speak English. Rooms are dated with broken furniture. Bathroom with faulty toilets and gunk in the shower glass. Food s not bad but repetitive and boring. Specialty restaurants food is mediocre with premium to visit tepanyaky and steak. Pool music is based on small groups that bring their own boombox and it becomes very noise and annoying. Beach is rough with a step made which can be dangerous for kids specially. We rented a vehicle to go visit sites around. The rental comes with surprise extra insurance to be paid at the time you pick up your car, and cannot be avoided according to local laws. Overall, for comfort, and pleasure it disappoints. If you’re one of those that can make the best decision f anyplace without being too fancy, go for it."

"It was a very nice beach and perfect size to walk around ."

"Bien - normal Deben renovar en cuartos como piscina Oportunidad de mejoras"

"Breakfast was AMAZING! Cesar, was amazing at checking us in, making sure we had everything we needed and was overall the best! 100% recommend staying here!"

"Lugar muy tranquilo y hermoso y se preocupan porque te sientas a gusto y sin molestias con respecto a otros huéspedes."