Hotels near Pentacity Mall Balikpapan

"The staff are so friendly, polite and helpful. I had arranged a pick up but my flight was delayed by over an hour. I managed to let them know and when I arrived at the airport the lovely young man from the hotel was there waiting for me. They let me change my room as the first one was near the lift and due to being a light sleeper moved me to a room further away which was perfect. The room was clean and the bed super comfy. If I ever travel back here would definitely stay again 😊"

"Great room great staff great location"

"The room.was clean, the AC cold and the staff was very friendly. "

"Hotel posizionato vicino all'aeroporto, in una zona che non offre molto, caotica e vicina ad un centro commerciale immenso raggiungibile a piedi. Odore di chiuso ( non ci sono finestre apribili) e qualche traccia di umidità proveniente dal bagno. Pulizia sufficiente, materassi e cuscini molto comodi. Staff cordiale"

"Very good hotel this is"

"Nice place, and friendly staff."

"I would like to comment that your staff Nora has serve us excellent service, she has done an extra mile for us, she is a keeper, you should promote her because of her excellent service towards us. We are very happy of her service. I stay there from 5th July until 9th July 2025, We will recommend this hotel to our family and friends. "

"There was no real areas for the storage of clothing. The rack for hanging clothes, fell off the wall with 10-15 pieces of hanging clothes. Better dressers or sturdy shelves need to be provided for guests that stay there for more than a few days."

"Good location, helpful staff & good room."

"The staff was excellent. The facility needs a lot of work. This is directly attributable to the ownership. Previous guests are not held accountable for damages they cause. Plumbing needs a complete overhaul…most importantly. Wifi is absolutely terrible. The rest is okay and can wait for the others to get fixed for now. An upgrade on the rooms looks way past due. Again, the staff is excellent and does the best it can with what it has to work with."

"I choose Astara because of the location. The hotel is located at Balikpapan Super Block (BSB) where you can find various restaurants, malls, mini markets, hypermarkets, etc. The hotel room is small compared to the same rate hotel in the BSB area but the types of furniture are quite modern. Room service needs more to pay attention to clean around the bed area where in some cases I found dust and small spider web residual on it."

"Great place to stay with family "

"Unseriös, billig zwar. Aber nur bedingt sauber"