Arizona Hotels

"Great stay"

"Customer service at front desk was top notch. The food court was average but convenient so I kept going back. Prices were reasonable. Staffing was wonderful. Public restrooms were clean. "

"Not clean"

"Room is outdated/old. 80s flashbacks for sure, time to renovate!"

"Great stay. Beautiful property. Left a very sentimental gift I was given the week before for my birthday. Contacted hotel to locate and the staff has been great trying to find it. "

"I had very high expectations booking Hilton Phoenix Tapatio Cliffs Resort, especially given the additional resort fees charged for what is advertised as a luxury resort experience. Unfortunately, our stay fell far below that standard. While the grounds themselves are beautiful from a distance, many of the amenities that justify the premium pricing were either underwhelming, not functioning properly, or simply not maintained the way you would expect from a Hilton property. The main disappointment was the pool and hot tub experience. Several hot tub jets were not working, certain water features were lacking pressure, and the overall “resort” feel that is heavily marketed online did not match reality. When you are paying specifically for access to these upgraded amenities, that matters. Our guest room also presented issues immediately upon arrival. The floor was noticeably wet, creating an uncomfortable first impression. Cleanliness and upkeep should be a top priority at this price point. Breakfast each morning was repetitive and underwhelming with little variety, which again did not reflect the upscale resort atmosphere being advertised. To make matters worse, during one of our dinners I found a hair in my entrée. Although management did eventually address it after I contacted the hotel’s text assistance line, it should never have gotten to that point. Overall, this property charges luxury-level fees for an experience that currently feels dated, inconsistent, and lacking"

"Free breakfast not as good as best western or holiday inn Express "

"The room and the location are rustic but acceptable. We did have a power outage on the day of our exit and food service was thus cancelled."

"Beautiful!! We loved the breakfast sandwiches from the coffee shop in the lobby. While cold, the kids loved the pools. I can’t wait to come back!"