Pyrénées Cerdagne Hotels

"Rooms were spotless "

"They were incredible. They always helped us in everything"

" It is a four star hotel and they do not give water "

"Room was clean and comfortable and breakfast was great. Exceeded my expectations."

"The room was large and the beds were comfy. The staff were friendly and helpful. Breakfast was super with lots of choice. The towel rail in the bathroom worked really well so we had lovely warm towels and could dry gloves easily. "

"our faucet was leaking in the bathroom. Our safe box was broken. The hotel elevator was super slow. The hotel needs some updating."

"We booked a quadruple family room, which was superb. Spacious, contemporary design, separate toilet and bathroom and two TV's with plenty of hanging/storage space. Staff on the whole were friendly. We emailed ahead of time to ask if we could eat dinner in restaurant one evening and were assured that would be fine with no need to prebook. However, at the hotel the receptionist insisted that prebooking was required. Having showed her the email correspondence she reluctantly agreed that we could dine. Her manner was unwelcoming and abrasive. Restaurant and bar staff were friendly and kind though. Breakfast in the restaurant was enjoyable with omelettes and pancakes made to order. The dishes at the dinner buffet were tasty, but too limited. Pleased that we didn't include dinner in the package. Some public areas of the hotel are in need of refurbishment. Overall we were happy with our stay."

"Fantastic stay in Andorra - our second visit. First was 1975. The city has changed a lot! The Grand Plaza Hotel was great. Wonderful people working there, especially Julio at the front door and Ivan in the restaurants. Our room was fantastic. My only nit is the daily housekeeping was only so-so."

"went to check in and they gave me a room key that didn't work... we tried with the staff for 20 minutes and couldn't get in. They had to switch rooms... The hotel is older and the shower head is really flimsy. Wifi was slow too."