"I booked my room and paid
When I reached to destination the booking was never done and my money never refunded
Worst experience ever
Even the staff was not friendly "
"Great location with a view of Mt. Kilimanjaro. Grounds were impeccable with beautiful planting and flowering trees. The staff was very friendly and helpful. The food was good "
"The Assistant Manger was so Great! And the staff so attentive. The property is beautiful but there are some upgrades underway & when complete for high season. It will be Amazing!"
"As a travel writer documenting experiences around the world, I rarely write negative reviews. Unfortunately, my stay at East Point Hotel in Moshi was overshadowed by an act of deception and theft.
My experience began very positively. I was warmly welcomed by Nice and Remmy, whose hospitality was exceptional. Although Remmy had already finished her shift, she insisted on helping me go into town to buy a specific item,especially meaningful as I use a wheelchair. She ensured my safety, helped negotiate prices, and checked on me throughout my stay. Nama (Grace) even returned to the hotel after going home, leaving her children to prepare meal for me. Their kindness truly represented outstanding service
Everything changed at checkout with Joan, a staff member.
After paying my bill, I entrusted her with an amount of cash to distribute as a thank-you to Remmy, Nice, and Nama. She agreed, as the women were off duty.
Days later, I called the hotel, all 3 confirmed they had received nothing. I called Joan but the manager answered. He said he will follow up. Joan text me and admitted that she kept the money for herself.
To this day, I have received no follow-up from the manager, Joan, or the staff confirming whether the money was ever returned to them.
My advice to future guests: do not entrust Joan with money, and consider choosing another hotel until management addresses this issue.
The exceptional staff deserve honest leadership, and guests deserve transparency and trust. "
"Primeland is a small first class boutique hotel and highly recommended. Its 3 star rating belies its quality. The only drawback is that the very clean standard double rooms, although very well appointed, are small. This can easily be overcome by booking a twin room (for a few pounds more) and requesting the removal of the single bed. The breakfast is limited but quite adequate and the lunch / dinner menu extensive for the size of the hotel. The grilled Nile Perch is highly recommended as is the Beef Pizza but all the food is both well cooked and presented, with local representatives. The Beef Samosas are equal to any in the subcontinent or souks of the Middle East. The service is most attentive. The swimming pool, while not Olympic size, is more than large enough for recreational swimming and has a bar area adjoining. The pool, which can be viewed from the restaurant has alternating colour lighting in the evening. The hotel building and pool are surrounded by a pleasant and varied well kept garden. It is located in an area outside the centre with indigenous shops and housing but is only a 7 minute (€1.5) tuktuk ride from the town centre and the local Mbuyeni market. Finally, and by no means least, in appropriate cloud conditions it has an excellent view of the peak of Kilimanjaro above a local foreground of trees. A self parking area is provided within the walled security area which is controlled by a Masai guard as well as a local uniformed security company.10+/10."
"We loved staying at Kibo Palace. Everyone was very supportive of our every need. Lovely hotel with lovely staff. They tried very hard to anticipate our wants. The chefs fixed oatmeal for breakfast and made me very happy. "