"Our stay at this Hilton was very pleasant. All the hotel staffs that we had contacts with all speak English, until many hotels that we have stayed in Japan for the past two months. The hotel staffs were also very friendly and helpful. We were particularly impressed with one hotel staff name Winter, her name tag said she is the hotel’s Journey Ambassador. Winter’s service, attitude and the way she treated us was EXCEPTIONAL!
We booked a very nice corner room with great views, only one room like ours per hotel floor. However, there was no internet signal in our room. Winter not only brought in a hotspot device, but she was very patient and courteous, and helped each of us connected with the hotel’s wifi.
Then we met Winter again in the hotel restaurant, Winter was not only attentive, but she followed up with us, treated us like true VIPs. She was sincere and genuinely nice. She made sure that not only every need was provided but every unspoken desire was satisfied.
Truly exceptional and extraordinary service. The encounter with this one hotel staff truly made us want to stay at this Hilton again should we come back to Hokkaido in the future.
Thank you Winter, you made my wife and my 88 year old mother-in-law fekt so welcomed and that we are grateful for your service and your hospitality. Hilton should be proud to have an employee like Winter. I wish all my employees are like Winter!!!"
"Very nice hotel with great staff that helped us book a reservation at a restaurant in a nearby town. The room was very large and very clean. I would have given 5/5 stars; however, the dinner buffet was not the best, given the expensive price."
"Rooms and facilities were clean. Staff were very helpful with check in/out and various issues. Wish the hotel shuttle to the town/train station and back operated a bit more frequently. The hotel should promote it's gift shop (tucked away in a hidden corner) and other services (Yamato Transport)."
"Good experiences on multiple visits here. Breakfast is decent, and there are good dining options and a 7-11 within walking distnace. It can be a little tough to get to the Niseko United slopes (shuttle can be unreliable), but I'm visiting to ski tour; so that doesn't really matter for my purposes."
"An older property with some quirks, but the location is ideal, and the staff wonderful! The in-room mini onsen a gift after a day of skiing. A close walk to all the fun restaurants and shops of Hirafu, and the ski in/ out access is ideal. Shout out to the front desk team who answered all questions and helped us book a car at the last minute when uber flaked."
"Understaffed. Nearly impossible to get room clean outside of their schedule. I feel bad for their staff. The owner needs to step up and hire more than 3 cleaners. "