Hotels in Downtown Lubbock

"The noise from the freeway is very loud. The bathroom door hits the bathroom counter and it's very akward."

"No internet access during our stay, making it difficult for us to perform some administrative tasks. Room was nice. Building was clean. "

"Breakfast was good,rooms were clean staff was friendly and curtious, the parking was well lit. "

"Staff was fine. Room was dirty. Bed was thankfully ok. Towels had holes. Shower had hair. Hot tub was sketchy. Pool was ok. Do yourself a favor and spend a little more for something nicer. We were just there for the night so didn’t feel like dealing with the hassle of complaining and trying to get another room. "

"This property is very dirty and in need of basic maintenance/updating. The couches in the lobby are worn and guests sink all the way down as soon as you sit down. Edges around beds still had debris as if they had not been cleaned in some time. There are rust stains and mildew in the guest bathrooms. Gum was stuck in the carpets in hallways and guest rooms. Tile floors in common areas, elevators and guest rooms still had visible dirt all around the edges from improper cleaning. Rug at the main entrance was worn, frayed and dirty. The owners of this property have patched carpet in the hallways. Hallways are hot because they are too cheap to run the AC. Staff member, Pamela, was extremely rude to my elderly mother and she insisted that my mother provide a credit card for incidentals after I had already provided one at check in. Pamela was also rude to another gentleman who was trying to check in 4 rooms his wife had reserved. Beds were not comfortable at all and the towels were cheap, dingy & rough to the touch. They were aware of an issue with the safety latch in one of the rooms I was assigned but still kept it in circulation ( along with others according to the elderly clerk who had to come with me to my room to let me in). There are no grab bars in the shower for safety. The only good thing here was breakfast. DO NOT WASTE YOUR MONEY HERE!!"

"Nice place"

"overpriced for a rundown hotel"

"Breakfast was great. Rooms were clean but there were 20 kids in the pool unattended and staff was unresponsive to the complaint so we weren’t able to enjoy the pool. "

"Lubbock Texas and DoubleTree were never two words I would’ve put together. I came back to Lubbock for an event and while searching hotels found there was a DoubleTree on Ave Q. Being a retired public servant in that community I knew from past experience it wasn’t a desirable location, but was pleasantly surprised to see the area and changed heavily and was quite pleasant. Scott at the front seat was professional and kind. Check in was seamless and accommodations were mostly great. The bathrooms and showers are small so if you are a person of size you may consider an ADA room if available for toilet and shower comfort. I had an issue with the power outlets in my room and was promptly moved to another room that was in working order. Claraboya Scratch Kitchen was amazing. Slightly pricey, but would definitely eat there again. Bar staff were excellent. My only complaint is regarding beds. The bed was hard. Comfort and adequate sleep were lacking in otherwise what I would call a wonderful stay. Improved beds with a pillow top or even a a better quality mattress would make this a 5 star stay in my book. From a former Lubbock resident I would stay again. Just need that better bed. "