Hotels in Bal Bay

"Wonderful "

"Clean room"

"Loved having a separate sitting area with kitchen"

"They advertise onsite parking, and while that’s technically true, there is nowhere near enough parking for the number of units. I stayed from 4/3–4/9 and not once was I able to get a parking space—and I am disabled. I made them aware of my condition before arriving, and I was assured I would be accommodated. That did not happen. It got so bad that we actually had to skip going to the theme parks because I was afraid that if we left, we wouldn’t have a place to park when we returned. Imagine having to tell your child you can’t go to the parks because of something like that. The only option was a parking garage multiple buildings away, and I had to pay for a golf cart just to get assistance. My son even witnessed another disabled woman who was physically shaken dealing with the same situation. The worst part? No accountability. Not even a phone call. I gave them 20 days to reach out before filing complaints—nothing. Based on my experience, I honestly question the reviews. The property is outdated, overcrowded, and poorly managed. I’ve been to Disney and Universal many times—both peak and off-season—and I have never experienced anything like this. I will say this: Expedia was excellent and truly tried to help resolve the issue. Unfortunately, **Westgate Resorts refused to approve any resolution. Expedia still made an effort to make things right, which I appreciate. They had the nerve to use staffing for the delays!"

"Great location, clean room, excellent full kitchen & plenty of close parking. Great pools & gym. Fun golf course!"

"Absolutely unacceptable experience at the Rosen Inn on International Drive in Orlando. The room had multiple roaches, at one point they were coming out one after another. This is not a minor issue, it’s a serious cleanliness and health concern that no guest should ever have to deal with. On top of that, the bathroom door was broken and would not close, showing a complete lack of basic maintenance and room inspection before assigning it to guests. It’s extremely disappointing that a hotel would allow rooms in this condition to be occupied. This reflects very poorly on the management and overall standards of the property. I have documented everything and will be escalating this to corporate, as this stay did not meet even the most basic expectations. I strongly recommend others think twice before booking here until these issues are properly addressed."

"Todo lindo hotel limpio mucha diversión para los niños me encanta el detalle de entrar a volcano bay temprano y ir a pie es una linda experiencia. El personal del hotel atento y carismático. Gracias a la Hauskiping no la vi ni la conocí pero tuvo el detallazo de arreglar la cama de mis niñas colocando todos los días su muñequito de bluey que dejaba tirado . Gracias la niña y yo lo agradecemos muchísimo. A ella le gustaba llegar de los parques y ver su muñequito acostado yo esperándola . ❤️❤️"

"Very friendly staff and great for kids "

"Clean room good location very happy "