Sheraton Santos Hotel features a free kids' club and puts you within a 10-minute walk of Ponta da Praia Beach. Guests can indulge in massages and enjoy international cuisine at O Lagar Restaurant, which is open for breakfast, lunch, and dinner. An indoor pool, a poolside bar, and a fitness center are other features. Fellow travelers say good things about the helpful staff and overall property condition.
Languages
English, Portuguese, Spanish
At a glance
Hotel size
212 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Parents must have child's birth certificate and photo ID*
Free supervised childcare
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Covered onsite valet parking (BRL 50 per day)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Traveling with children
Children stay free (see details)
Free children's club
Playground
Free supervised childcare/activities
Children's games
Toys
What to do
Beach nearby
Working away
Business center
11 meeting rooms
Computer station
Conference space (11560 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Free pool cabanas
Pool loungers
Romance packages
Facilities
Garden
Fitness center
An indoor pool
Arcade/game room
Spa services
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Assistive listening devices in meeting rooms
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed captioned TV
Lowered electrical outlets in bathroom
Height-adjustable showerhead
Grab bar near toilet
Lever door handles
Room amenities
Be entertained
55-inch LED TV
Home comfort
Air conditioning
Minibar
Bathrobes
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Connecting/adjoining rooms available
Access via exterior corridors
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Mobile key entry
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Dining
O Lagar Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Lobby Bar - Onsite lobby lounge. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: BRL 5.00 per accommodation, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately BRL 65 per person
Children & extra beds
Rollaway beds are available for BRL 165.0 per day
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Parking
Covered valet parking costs BRL 50 per day
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 10:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Sheraton Santos
Sheraton Santos Hotel Brazil
Sheraton Santos Hotel Hotel
Sheraton Santos Hotel Santos
Sheraton Santos Hotel Hotel Santos
Frequently asked questions
Does Sheraton Santos Hotel offer free cancellation for a full refund?
Yes, Sheraton Santos Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Santos Hotel?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Sheraton Santos Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sheraton Santos Hotel?
Yes. Valet parking costs BRL 50 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Sheraton Santos Hotel?
Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. Check-out time is noon. Express check-in is available.
What is there to do at Sheraton Santos Hotel and nearby?
Sheraton Santos Hotel has an indoor pool, a fitness center, and spa services, as well as an arcade and a garden.
Are there restaurants at or near Sheraton Santos Hotel?
Yes, O Lagar Restaurant offers international cuisine.
What's the area around Sheraton Santos Hotel like?
Sheraton Santos Hotel is a short 9-minute walk from Ponta da Praia Beach and 9 minutes' walk from Aparecida Beach.
Sheraton Santos Hotel Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
8/10 Very Good
Dec 9, 2024
PEDRO MANSO
PEDRO MANSO, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Nov 22, 2024
Awesome
Amazing Staying, Organized, Clean, Breakfast Awesome, restaurant high end from food to service, Love it and surely I’ll come back and recommend to friends and family
Giane
Giane, 2-night business trip
Verified Hoteles.com guest review
10/10 Exceptional
Oct 22, 2024
riva
riva, 2-night trip with friends
Verified Hoteles.com guest review
10/10 Exceptional
Aug 6, 2024
Very good hotel location very nice
jorge
jorge, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
Jul 28, 2024
First time @ the sheraton santos
Without a shadow of doubt the best hotel ive stayed in @ Santos
Good size room , great wifi , good breakfast
Virtually next door to the best shopping mall in Santos & Carrefour supermarkets
All the staff spoke English which is a bonus for brasil
10 minute walk to the nearest beach
Very quiet of an evening
Overall a perfect stay
Gary
Gary, 2-night trip with friends
Verified Hoteles.com guest review
8/10 Very Good
Jul 22, 2024
Clean and safe
Erik
Erik, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jun 23, 2024
Benjamin
Benjamin, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 10, 2024
The staff was friendly. The room was big and the city view was amazing. They served great food. The heated swimming pool was appreciated. All in all we had a great experience and we highly recommend this hotel
victor
victor, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Jun 7, 2024
Dejan
Dejan, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 3, 2024
Johnathan
Johnathan, 8-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 1, 2024
Adam
Adam, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 17, 2024
mauricio
mauricio, 8-night trip
Verified Orbitz guest review
10/10 Exceptional
Apr 10, 2024
Safe
Mauricio
Mauricio, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 23, 2024
Camas e travesseiros muito confortáveis, academia muito boa e otima localização. Os quartos possuem smoke detectors, o café da manhã tem diversas opções e funcionários super atenciosos e simpáticos.
Denise
Denise, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 22, 2024
Excellent staff spoke English well they were very helpful both and check in and on departure to obtain a taxi to the cruise terminal for us to leave
Dan
Dan, 1-night romance trip
Verified Expedia guest review
8/10 Very Good
Feb 23, 2024
Narasingarao
Verified Expedia guest review
8/10 Very Good
Feb 18, 2024
Beautiful hotel and shopping mall was convenient but beach wasn’t too nice
Debra
Debra, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Feb 18, 2024
The staff was very friendly and spoke English. Raul at the front desk especially. Also, the restaurant in the Hotel is excellent. The Cod was delicious. I would not hesitate to return to the Sheraton and the restaurant.
eugene
eugene, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Feb 3, 2024
HUA
HUA, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 6, 2024
Marian Joy
Marian Joy, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Dec 7, 2023
Eduardo A
Eduardo A, 1-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Nov 22, 2023
Very good
Juliano
Juliano, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 19, 2023
Great top notch full service hotel with a great indoor heated pool, perfect for families. My only complaint is that I paid full price for a deluxe room with a king bed. However, the loaded refrigerator was broken. Therefore, all we had were warm beverages. I would expect that I hotel at this level would verify that everything is working BEFORE renting the room. We reported the problem and no type of refund was offered and no one was available to fix the problem until at least the following day. However, we were already gone by then.
Eric
Eric, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Oct 23, 2023
My second time staying there and have always had a good experience. The only negative I can think of is the steep price for parking there. Breakfast is probably the best I’ve ever seen at a hotel